Order FAQ

Do I have to have an account to order?

No, you can also place an order as a guest. But there are some advantages to having an account with us:

Fast checkout process
You can easily view your order status and order history
You will receive updates on our new releases and special promotions
What do I do if I forget my password?

On the login page, click "Forgot your password?" And you will be redirected to a page where you can create a new password.

What happens if I enter the wrong email address?

Please contact us so that we can change your email address. We can change your email address, name and address, but we cannot change your order.

What payment methods are accepted?

We accept all major credit cards (VISA, Mastercard, AMEX) PayPal payments. You can also pay by bank transfer.

How secure is my online order?

When you shop online with your credit card, all of your information is entered into a secure SSL website. Your information will then be SSL encrypted and sent directly to our credit card provider's network, where your card and transaction will be authorized and approved. Your credit card information is not stored on our servers.

How can I change or cancel my order?

We reserve the right to accept or reject the order or any part of it at any time after receipt of the order, even after the customer has received an order confirmation or after the credit card has been authorized. If the credit card has already been authorized to purchase and the order is canceled, a credit note will be issued for the original payment method.

>> Please note that orders that have already been packed or sent cannot be canceled.

Can I change my delivery address after ordering?

Please note that your delivery address cannot be changed after your order has been processed or shipped. Please update your delivery address to your home address instead of your professional address as we do not know how long the destination customs department will have the package on hold.

When does my order arrive?

The delivery time is based on the shipping option you chose. Once the order is shipped, we will email your tracking information the next day, as the tracking information is usually available 72 hours after the order is shipped. We are not responsible for delays caused by the customs department in your country.

How can I track my order?

We will email your tracking information once your order has shipped. You will normally receive the tracking number one day after we have shipped your order.

You can track your order here.

What do I do if I have missing items in my order?

If anything is missing, please contact us immediately.

When will my order be processed?

All orders are handled and shipped from our warehouse in Asia. Please allow additional time for your order to be processed during the holiday and sales season.

We process orders between Monday and Friday. Orders are processed within 2-3 working days from the order date and dispatched the next day after the processing day. Please note that we do not ship on weekends.

Please contact us if you receive no tracking confirmation after 5 working days from the day you completed your payment.

How can I return an item?

If you are not satisfied with the product, please feel free to contact us and we will provide you with the most satisfactory solution to ensure your shopping experience.